Making Work a Game or workingthegame.blogspot.com is my blog for safe for disclosure work blog. I won’t talk about work directly, although you will get a hint of it since I will talk about what I learned and the ever changing rule’s of thumb I accumulate.

Personal Projects.
Before the year end, I will try to document everything I learned in this year. This year is when I entered the BPO industry and had a on-the-job management training and apprenticeship.

This years quick summary.

  • Management Applied (Leadership, being part of Management, reporting to the board and executives etc.)
  • LibreOffice (creating complex spreadsheets to more accurately track costs and allow for comparisons of different proposed strategies)
  • No-Going-Back Ubuntu Adoption
  • Network Basics (plan to get CCNA)
  • Telcom Basics (the Telcom Industry)
  • BPO Basics (Industry Standards and Practices; Operational Costs, Budgets, Targets, workload, schedule and routines)
  • Dialer and PBX Basics (will put in 20-40 hours setting the dialers and pbx, set up my own conference nos., call forwarding, and US nos.)
  • Security Processes and Systems (How to secure your business and maintain proprietary secrets and discipline)
  • Administrative Operation (these are costs, what you need)
  • Business Contracts Basics (structure and form)
  • Managing a Staff of One (I have a secretary)
  • Cognitive Sciences and Techniques (those that I have used and those that have been helpful, and how they have been helpful). 
  • Economics and how it has been helpful. 

Immediate Goals

Making the all-around IT. Look at the skillsets needed by an IT deparment in a BPO and of a Business that needs to be in the edge of the tech curve. 
It is accomplishing versatility then specialization. This is because what you don’t know will screw you more than the difficulty of a particular field you already know.   
People naturally specialize and improve in somethings better than others, but when we all can pitch in, the law of comparative advantage kicks in. Law of Comparative advantage makes every member able to contribute (because they have the skills) allow for greater chance to succeed. 
  • IT technical and professional skill tree. What is different between Technical and Professional is that professional are the skills IT needs to help the company in a non-technical capacity (like conducting training, research, reporting, making project proposals… etc.)   
  • This tree and its elements will go through levels of refinements and corrections. Ideally each element is testable and measurable (in hours of practical/on-hand study and projects).
  • Identify the Skillset of Staff and OJTs and those of Management (who may want to have this skill set so they may need to step in and micromanage or vet proposals) and plot out schedule of training.   

Teaching OJT relevant to Industry skills. I gotta make my own Critical Thinking skill-tree (cant find any online so far). Other than that, I have to make work/study schedules every 200 hours

  • Critical Thinking Skill tree. I have to figure out a way to train people in critical thinking in practical and time-efficient projects. I will have to feel my way through with this.  What I mean critical thinking is the ability to learn without someone teaching you the skill, the ability to experiment, self-correct, put into words Ideas, etc…
  • Create Training and Study Budgets given the amount of time OJTs stay. 

Why?

  1. Because I always assume I will forget, that it will be needed and I just need to quickly breeze through my own notes to remember again. Since I wrote it, with my own POV in mind its easier for me to 
  2. Because I need to quickly replicate myself and my ability to quickly learn and adapt in others so that there is “more of me” to go around in order to make the business work. 
  3. Because I’m a gamer and min-maxing is ingrained in me, being organized enough to put to writing my thoughts and critique it is part of the self correcting process and allows me to take a step back and see the flaws of my own reasoning. I need to know the best answer in order to min and max. 
  4. Because I like sharing  my Ideas and when others critique my work I can see the flaws. Its easier to say something and find out when I’m wrong than to quietly go about without knowing I’m wrong.