So I’m talking to Universities and Learning more about their Courses and the Internship requirements of their students. What I typically offer is the following:
- Biz Admin
- How I document – write minutes (using the Getting things Done Methodology of David Allen – specifically the VERB action + Criteria method). Basically most people cannot think in ACtions and thus when they encounter problems they fail to :
- Perform Due Diligence, Research
- Escalate
- Document Observations and problems
- Account for delays and additional requirements
- How I organize and Systemize – Bullets, Parent-Child or Tree Systems, Hyperlinks and Use of Tables for Information Management.
- using Date Codes YYMMDD
- Creating Charters
- Creating Log Entries – Top for the most recent
- Inquiry, Investigation, Auditing, and Observation Skills. Conditioning to think in 5Y, 5WH, Antipatterns Recognition,
- Understanding of Quality Management and PMBOK principles.
- Biz Process Management
- How to Juggle Workarounds
- Identifying Rework / Failure of Duties and Responsibilities (assignment as well as recognizing, or discovering unassigned duties)
- Corrective Action and Preventive Actions
- Designing Processes
- Bayesian Thinking – probabilistic thinking. Imagine each action not as a monolithic action but as branching probabilities (probability tables like Encounter Tables in TRPGs). This is important in planning for the unexpected – thinking of success, partial success/failure, and failure and what will we do when a step happens.
- Emotional Intelligence Skills.
- Communication – The use of writing and Active listening skills.
- looking for Self Interest – and what is attractive to Stakeholders. Typically making the job easier or more rewarding. Grounding plans on Self Interest. What will get this person to agree? What is the Win-Win?
- Industry Experience:
- What really happens in real business Operations?
- What should be happening in real business Operations?
- Why there is a Deviation and Anti-Patterns (Feeding back into EQ and Admin skills).
- Pay and how Salaries Work and are Optimized.
- Use of Industry Tools
- Google Drive and Docs practices.
- ERPnext – an Enterprise Resource Planning Tool that is open source and free – and how any business can be configured to use this. This is highly valued because its most dominant comparison SAP is worth millions of pesos to implement – Philippine companies who have people who can help implement this save millions of pesos and Increase the automation in their organization.
I’m learning the following:
- Psychology – Recruitment,Counselors, and HR. Learning about Pschometrics.
- Financial Management
- Communications
- Marketing
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